CADeshack clients get free voice and e-mail support as long as they support CADeshack with their business. We are also the first line of support with our clients as we want to ensure a great BIM experience.
ArchiCAD Technical Support
Please: before you contact user or technical support, make sure that you have downloaded and installed any updates to ArchiCAD, including library updates. ArchiCAD 9, 10 and 11 have two commands under the Help menu to look for updates: one looks for program updates, the other for library updates. The update process is manual: you must download the compressed update file, uncompress it, and install. If your version is 8.1 or earlier, you must visit the Graphisoft global support web site.
As a convenience to our clients, you can also follow these links to find the current updates:
For version 9, 10 and 11, just click on the ‘Check for Updates’ link under the Help menu of ArchiCAD. You should do this at least once each month. Click here for program Updates for version 8.1 and earlier only.
Also, click on the “Check for Library Updates” link in the Help menu every month or two.
You may find it efficient to look at the archicadwiki, a searchable collection of all documents related to ArchiCAD, or to search ArchiCAD Talk (the user forum) to find out if an answer to your question is readily available.
US Technical Support
Visit the Graphisoft US technical resources page for updated US content, tips, and updated contact information.
Contact US Tech Support by either phone or email. Have your client number and version numbers available. You may be asked for your protection key number as well.
Phone: (800) 238-3992 Monday-Friday, 9:00am-8:00pm EST
User-to-User Support
ArchiCAD Talk forum – share tips, tricks, questions and answers with ArchiCAD users around the world. Learn to use the search function here to see if your question might already be answered. If there is a feature that you wish was included in ArchiCAD, several “wish list” forums are on ArchiCAD talk to let other users vote on how useful the feature would be to them. Graphisoft reads these polls as part of deciding the future features of the program.
GDL Talk is a separate forum for deeper questions on GDL scripting. Basic GDL questions belong on the ArchiCAD Talk library forum.
General Information
Other Software Support Contacts
Artlantis Support:
– Online support at Abvent, http://www.abvent.com/support/
– User forum, http://www.abvent.com/support/forum/list.php
Piranesi Support:
– User forum, http://www.informatixsoftware.com/forums/%20